Refund Policy

Last updated: December 25, 2025

Introduction

This Refund Policy explains the circumstances under which refunds may be available for LLaVA Platform services and purchases.

Subscription Refunds

We offer refunds for subscription services under specific conditions:

• Request must be made within 3 days of purchase
• Usage must be 20 or fewer conversations
• First-time subscribers only

Response Time Commitment

We commit to responding to all refund requests within 3 business days.

Subscription Management

You can manage or cancel your subscription anytime through your User Dashboard accessible from your account settings.

Usage Pack Purchases

All usage pack purchases are final and non-refundable.

Contact

For refund requests, contact us at support [at] llava.net